There are lots of ways to contact us, and we’re here to help.

You can:

• Call our Main Reception on 0121 748 8100 (Opening hours below).
• Fill out a general enquiry form – this goes straight to our Customer 1st Team, who will get back to you.
• Make a complaint.
• Find out how we handle appeals if you disagree with a decision.
• Check our opening times and address details below.

Whatever you need, we’ll do our best to support you.

Our offices are fully accessible for people with disabilities, with designated disabled parking bays at the rear of the building. An intercom is available for easy access.