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For more detailed information about the cookies we use, see our Cookies policy.

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The Pioneer Group Contact Us

There are lots of ways to contact us, and we’re here to help.

You can:

  • Fill out a general enquiry form – this goes straight to our Customer 1st Team, who will get back to you.
  • Leave a comment or make a complaint.
  • Find out how we handle appeals if you disagree with a decision.
  • Check our opening times and address details below.

Whatever you need, we’ll do our best to support you.

 

Send us a General Enquiry

    EmailPhone

    Other Contact Options

    Comments & Complaints

    As a community-led organisation, your voice matters to us. Your feedback helps shape the way we deliver our services.

    Appeals

    Sometimes, you might not agree with a decision we’ve made. If that happens, you can ask us to review it.

    Our Opening Hours

     

    Monday 9am till 5pm
    Tuesday 10:30am till 5pm
    Wednesday 9am till 5pm
    Thursday 9am till 5pm
    Friday 9am till 4pm
    Saturday & Sunday Closed

    Our offices are fully accessible for people with disabilities, with designated disabled parking bays at the rear of the building. An intercom is available for easy access.

    Contact Details

    The Pioneer Group

    11 High Street,
    Castle Vale
    Birmingham B35 7PR
    T: 0121 748 8100
    E: contactus@pioneergroup.org.uk

    Compass Support

    The Sanctuary
    Tangmere Drive
    Castle Vale, Birmingham B35 7PX
    T: 0121 748 8111
    E: contactus@compass-support.org.uk