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The Pioneer Group Safeguarding

We are committed to creating safe, respectful, and supportive communities. Safeguarding is everyone’s responsibility, whether you’re a customer, colleague, contractor, or visitor.

We believe everyone has the right to live free from abuse, neglect, fear, or exploitation. That’s why we take all safeguarding concerns seriously and act quickly and sensitively.

What is Safeguarding?
Safeguarding means protecting the health, well-being, and human rights of children, young people, and vulnerable adults. It’s about preventing harm and empowering people to live safely and with dignity.

Types of Abuse

We are alert to all forms of abuse, including:

  • Physical abuse – hitting, slapping, pushing, misuse of medication, or inappropriate restraint.
  • Emotional or psychological abuse – verbal abuse, manipulation, isolation, or intimidation.
  • Sexual abuse – unwanted touching, sexual assault, or coercion.
  • Financial abuse – theft, fraud, or misuse of someone’s money or property.
  • Neglect – failing to provide necessary care, food, or support.
  • Self-neglect – when someone is unable to care for their own basic needs.
  • Domestic abuse – controlling, threatening, or violent behaviour in relationships.
  • Discriminatory abuse – abuse based on race, gender, disability, religion, or other protected characteristics.
  • Modern slavery – exploitation through forced labour, trafficking, or sexual exploitation.
  • Organisational abuse – poor care or abuse within institutions or services.

In an emergency
Call 999 immediately.

If it’s not an emergency

  • Call the police on 101
  • Report concerns to Birmingham City Council:
    • Adults: 0121 464 9001 | AMHPoutofhours@birmingham.gov.uk
    • Children: 0121 303 1888 | CASS@birminghamchildrenstrust.co.uk

Report to us
0121 748 8100
contactus@pioneergroup.org.uk
Visit us at: The Pioneer Group, 11 High Street, Castle Vale, B35 7PR
Or at our Community Centre – The Sanctuary, Tangmere Drive, Castle Vale

If you’re unsure whether to report something, it’s always better to say something. Let us help assess the situation.

We have a dedicated Safeguarding, Domestic Abuse, and Hate Incident Forum, led by our Designated Safeguarding Lead (DSL)—the Director of Housing & Community. The forum:

  • Oversees safeguarding policies and procedures.
  • Ensures safeguarding is embedded across the organisation.
  • Monitors performance and identifies areas for improvement.
  • Works with Birmingham City Council and other partners.
  • Supports staff and contractors with training and guidance.

 

Full policy coming soon