If you or someone in your household has a disability, we can help. You can request reasonable adjustments, changes that remove barriers and make it easier for you to access our services.
Changing door handles or taps for easier use
Installing grab rails (inside and outside)
Minor paving or pathway adjustments
Small adaptation works to your home
Adjusting how we communicate with you
Updating or replacing signs in and around your building
Giving you more time to complete something (if legally possible)
Speaking with a family member or friend on your behalf (with your permission)
When you ask for an adjustment, we’ll look at:
- How practical and easy it is to make the change
- Whether it would significantly affect others or our services
- The impact the adjustment would have for you
- The availability and cost of any aids or adaptations
Sometimes, we may ask for medical evidence to help us assess your request.
If you need bigger changes, like a wet room, an Occupational Health referral would be required. One of our surveyors will visit to assess your needs, and we’ll then pass the referral to Birmingham City Council for funding approval.
Mobility scooters can make a big difference in helping you get around safely and comfortably. Whether you’re using one at home or out and about, it’s important to understand the key safety features and how to use them properly. This section will guide you through everything you need to know to make the most of your mobility scooter.
You can ask for an adjustment in a way that suits you:
- Call our customer service team at 0121 748 8100
- Send us an email contactus@pioneergroup.org.uk
- Ask someone to request on your behalf—such as a local authority representative or someone you’ve given permission to
We’re here to support you, so don’t hesitate to reach out if you need help.
