We believe everyone has the right to feel safe in their home. Domestic abuse can affect anyone, regardless of age, gender, background, or identity, and we are committed to supporting anyone experiencing it.

What is Domestic Abuse?
Domestic abuse isn’t just physical. It can include:

• Emotional or psychological abuse – threats, intimidation, isolation, or controlling behaviour.
• Physical abuse – hitting, slapping, pushing, or any form of violence.
• Sexual abuse – any unwanted sexual activity or pressure.
• Financial abuse – controlling your money, stealing, or restricting access to finances.
• Coercive or controlling behaviour – actions that make someone feel scared, isolated, or dependent.
• Abuse can happen in any relationship, including partners, ex-partners, family members, or carers.

Our Commitment to You
We take domestic abuse seriously. If you’re a customer, we will:

• Listen to you and believe you.
• Work with you to create a safety plan that suits your needs.
• Offer support in a way that feels right for you, by phone, in person, online, or through someone you trust.
• Help you access specialist services.
• Take action against perpetrators, including legal steps if needed.
• Make your home safer with security measures where appropriate.
• Always put your safety first.

We also train our staff and contractors to spot signs of abuse and know how to respond.

In an emergency
Call 999 immediately.

If it’s not an emergency
Call the police on 101.

If you’re a customer, contact us directly:
0121 748 8100
contactus@pioneergroup.org.uk
Visit us at: The Pioneer Group, 11 High Street, Castle Vale, B35 7PR
Or at our Community Centre – The Sanctuary, Tangmere Drive, Castle Vale

Domestic abuse | Birmingham City Council

• Telephone: 0808 800 0028
• Lines open: Every day 9:00am to 5:00pm
• Website: https://bswaid.org/
• Visit: Early Intervention Hub – Bank House, 36 Bristol Street, Birmingham B5 7AA

• Drop in: Monday and Tuesday 10:00am to 4:00pm, Wednesday 1:00pm to 4:00pm, Thursday and Friday 10:00am to 4:00pm
• Refuge – Call 0808 2000 247
• Women’s Aid – Live chat
• Respect Men’s Advice Line – Call 0808 8010327
• LGBT+ Domestic Abuse Helpline – Call 0800 9995428
• National Stalking Helpline – Call 0808 802 0300
• Honour Based Abuse Helpline – Call 0800 5999 247
• Action on Elder Abuse – Call 0808 808 8141
• Bright Sky App – Support and resources for those at risk of domestic abuse
• Women’s Aid Survivor’s Handbook – Comprehensive guidance on safety planning
• MyPlan App – Helps you create a personal safety plan

In public spaces, you can discreetly seek help using these methods:

• Ask for Angela – Available in pubs and restaurants
• Ask for Ani – Available in pharmacies across the UK