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The Pioneer Group Comments & Complaints

As a community-led organisation, your voice matters to us. Your feedback helps shape the way we deliver our services.

If you need to request a service, or if something isn’t quite right, please get in touch using the contact details below. We aim to deal with these enquiries straight away, and most issues are resolved quickly once we know about them.

If you feel the matter needs to be raised more formally, you can make a complaint which can be found at the bottom of this page.

You can also read more in our Complaints Policy.

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    Call Us

    Get in touch by calling our Customer 1st Team on 0121 748 8100

    Email Us

    You can email us directly contactus@pioneergroup.org.uk

    Write To Us

    The Pioneer Group, 11 High Street, Castle Vale, Birmingham B35 7PR.

    Your Neighbourhood Officer

    Find out who your Neighbourhood Officer is.

    We aim to respond to all enquiries as quickly as possible, usually within one working day. During busy periods, it may take up to five working days.

    If your enquiry is urgent, please call us on 0121 748 8100 so we can help you straight away.