We are here to make sure that we have a safe, welcoming, and respectful environment for everyone – our staff, visitors, customers, and the wider community – whether that’s a conversation with our staff at the High Street or over the phone.

To make sure we keep to this environment, we operate a zero tolerance policy towards any form of aggressive, abusive, or inappropriate behaviour. This includes verbal abuse, threats, intimidation, harassment, or any conduct that causes others to feel unsafe or disrespected.

Zero tolerance means that every incident is taken seriously and addressed quickly. It’s about setting clear boundaries that protect the wellbeing of everyone involved.

Whether you’re speaking with us in person, over the phone, or online, we ask that all interactions remain polite and respectful at all times.