We’re committed to keeping your home safe, comfortable, and in great condition. That’s why we take a proactive approach to maintaining our properties through planned and cyclical maintenance, as well as major investment works.
We don’t just wait for things to go wrong, we plan ahead. Our maintenance programme includes:
- Regular safety checks – including gas servicing, electrical inspections, and smoke alarm testing.
- Cyclical maintenance – like painting communal areas and the outside of buildings every six years.
- Major upgrades – such as replacing kitchens, bathrooms, boilers, roofs, windows, and doors when they reach the end of their life.
- We use a neighbourhood-by-neighbourhood approach, meaning homes built or refurbished around the same time are upgraded together.
- We aim to minimise disruption by grouping works and planning ahead.
- We focus on value for money, using local suppliers and sustainable materials wherever possible.
- We keep detailed records and monitor trends to plan smarter for the future.
We involve Customers in shaping our services through:
- Consultations and feedback opportunities
- Our Scrutiny Panel
- Clear communication about what’s happening and when
If you’re a leaseholder, we’ll always keep you informed and involved when it comes to planned or major works affecting your building.
- We’ll consult with you before starting any works that may cost you more than £250.
- For long-term contracts (over 12 months) where your contribution could exceed £100 in a year, we’ll also carry out formal consultation.
- You’ll be given early notice of proposed works, including the scope and estimated costs.
- We’ll only charge for works that are reasonable and necessary, and you have the right to challenge any charges you believe are unfair through the First-tier Tribunal.
- We’ll consider whether repairs are more appropriate than full replacements, and whether the works are classed as improvements, which may not be chargeable under your lease.
- Where your lease includes a sinking fund, we’ll use stock condition data to help calculate fair contributions.
