Your safety is our priority. Here’s how we keep your home secure and well-maintained.

Fire Safety

• All homes have mains or battery-operated smoke alarms.
• We install and maintain fire detection and warning systems where needed.
• Regular fire risk assessments are carried out in communal areas, at least every 2 years.
• Emergency lighting, fire-fighting equipment, and fire doors are inspected and maintained.
• Lightning protection systems are tested annually.

Electrical Safety

• We check electrical wiring in your home at least every 5 years.
• In communal areas and sheltered housing, we carry out safety inspections every 5 years.
• Electrical installations in empty properties are tested before new tenants move in.
• Portable electrical appliances in communal areas are tested annually, with safety labels attached.

Lifts

• We ensure all lifts, stairlifts, and vertical lifts are serviced regularly.
• Lifts are inspected every 6 months by an approved contractor and once a year by an independent inspector.

Water Safety

• We manage water systems in communal living schemes to prevent health risks.
• We assess risks such as scalding in higher-risk properties.
• Our team ensures water quality meets safety standards.

If you spot Damp or Mould in your home, it’s important to understand why it happens and what you can do to prevent it. Find out more here

Many older homes contain asbestos, which is safe if left undisturbed. If damaged, it can be a risk. Do not attempt to remove or repair asbestos yourself—contact us immediately for advice.

For any safety concerns or further information, get in touch with the Asset Management Team

0121 748 8101

contactus@pioneergroup.org.uk

or visit our High Street office.

Planned and Cyclical Maintenance

Planned maintenance includes major works like fire door upgrades and fire alarm replacements.

Cyclical maintenance covers regular servicing, such as heating systems, lifts, fire alarms, and emergency lighting.

External redecorations happen every 6 years, with internal communal areas refreshed as needed.

Gas Servicing

• We service all heating appliances annually and provide a certificate within 28 days.
• You’ll receive a letter around 50 days before your service is due.
• Gas appliances must be inspected every 12 months, we’ll send you an appointment with a time slot.