Your safety is our priority. We have a legal duty to make sure all gas appliances in your home are safe and working properly.

To keep everything running safely and efficiently:

• We service all heating appliances once a year.
• You’ll receive a letter around 50 days before your service is due.
• We’ll send you an appointment with a time slot, so you know when to expect us.
• After the service, we’ll provide you with a Gas Safety Certificate within 28 days.

These checks are essential for your safety and peace of mind, and they help prevent serious risks like gas leaks or carbon monoxide poisoning.

If you ever smell gas or suspect a leak:

1. Turn off the gas at the meter (if it’s safe to do so).
2. Open doors and windows to ventilate the area.
3. Do not use electrical switches, matches, or naked flames.
4. Leave the property immediately.
5. Call the National Gas Emergency Service on 0800 111 999 (available 24/7).

Never ignore the smell of gas, stay safe and follow the above steps.