We understand how the benefits of being online and using a computer can help our residents both financially and socially. A lot of services are going online (such as applying for Universal Credit) and we want to support our residents in ensuring they have the confidence to use the systems. We offer a free service at the digital hub based at The Sanctuary on Tangmere Drive where you can come and join other residents to either just have access to computers or to take advantage of the free training we offer. We have Digital Champions (residents of Castle Vale) who are there to help. Our hub is open Monday-Thursday 09:30am – 12:30pm.

If you want to know more contact us on 0121 748 8100 or email us at contactus@pioneergroup.org.uk

As a landlord we know it is important for our tenants to have access to professional money advice. Please contact us directly if you have a change of circumstance or there is a concern about paying your rent so that we are able to get you the right support early to avoid escalating money issues. We contract Spitfire Services to provide independent money advice to all residents of Castle Vale. You can either contact them directly or be referred through us. Spitfire offer a number of services such as budgeting support, benefit health checks, crisis support and help understanding letters and completing online forms. For more information please contact Spitfire Services directly on 0121 747 5932 or visit their website.

The safety of our residents, their family and friends is extremely important to us. We want to ensure that we have the right services in place to make Castle Vale a safe place to live in. We work closely with West Midlands Police to detect and intervene in the prevention of crime and anti-social behaviour. Our CCTV is operating 24/7 and we encourage our residents (not just our tenants) to notify us of anything that may be cause for concern. If you would like to report anything to us please call our CCTV team on 0121 748 8100.

All CCTV operators are SIA CCTV accredited and abide by the Data Protection Act. Should you wish to view our CCTV procedure policy, please click this link.

If you need to report an incident, please contact the our CCTV control room at CCTV@CVCH.org.uk.

Please note, you will not receive a reply to any information you provide to this email address, but the staff will review your message and check the CCTV footage as soon as they are able.

If they are able to identify any issues of anti-social behaviour or criminal activity they will pass the information on to the police and/or the Neighbourhood Officer who will take appropriate action.

When providing details of any incident, please try to provide as much information as you can – for example, what is happening, who is responsible (if you know), a description of those involved, details of any vehicles involved (make, model, colour, registration number), the location (as detailed as you can be), the date and time of the incident. Even if an incident is not captured, we may be able to track perpetrators through our other cameras if we can identify the exact time.

If you wish to speak with someone about an incident, please contact us during normal office hours on 0121 748 8100. In all cases, if there is criminal activity happening or there is an emergency, please call 999. Please do not rely on CCTV staff to be able to deal with an emergency situation as they may be dealing with incidents elsewhere.

You can find more information about anti-social behaviour on our website here.

We are committed to ensuring that Castle Vale is a successful neighbourhood, having a pleasant environment, free from environmental problems such as litter or graffiti, which could affect the quality of life for everyone on the estate. Because there are different owners of land, the responsibility for the upkeep, maintenance and response to issues could lie with a number of organisations or individuals such as us, Birmingham City Council or private owners. We work closely with all of these to ensure the best possible outcomes are achieved for all residents of Castle Vale. If you would like to report any environmental concerns in Castle Vale please call Customer 1^st on 0121 748 8100.