Our annual and financial reports set out our achievements over the last financial year; explain how we’ve responded to the challenges that we’ve faced and outline how we plan to develop and grow in the best interests of our customers and communities.
Tenant Satisfaction Measures (TSMs) are set by the Regulator of Social Housing to make sure tenants receive safe, well-maintained homes and good service. They cover things like repairs, safety, communication, complaints, and neighbourhood management, giving you a better view of how your landlord is doing.
Our 2024 / 25 Results
Survey Overview
Between 4th June 2024 to 10th February 2025, our Customer 1st Team made 590 telephone surveys. Overall, customer satisfaction with our services increased to 83.9, up from 80.1 last year.
The biggest improvement was in satisfaction with how we handle anti-social behaviour, which rose to 66.2 from 52.7 the previous year.
The only area to see a decline was satisfaction with the cleanliness and maintenance of communal areas, which dropped to 72.8 from 75.7 last year.
Find out more about our results
Our 2024 / 25 Tenant Satisfaction Measures Full Results
Our 2024 / 25 Tenant Satisfaction Summary
Our 2024 / 25 Questionnaire
Our 2023 / 24 Results
Each year we produce an annual review for tenants detailing how we have performed in the year. We are regulated by the government’s Regulator for Social Housing (RSH) which monitors our housing services to ensure we meet all required standards. This report looks at how we meet RSH standards by letting you know how we have performed and how we will improve our services. Our Annual Tenant Reports can be downloaded using the links below however if you would like a hard copy, please contact us.
Here you can find our first sustainability report under the Sustainability Reporting Standard for Social Housing. This report brings together our journey to meet our environmental, social and governance goals.
This is a first draft and will be a work in progress over the coming years. This report relates to our position at the end of the financial year 2023-24.
Here you’ll find all the key policies that guide our relationship with you, our valued customer. Whether you’re looking for information on your home ownership, privacy, CCTV, or anything in between, this page brings everything together in one place.