We want to give you a voice in how we deliver our services. If you disagree with a decision we’ve made, you can usually ask us to look at it again, and we’ll explain your options if you still don’t agree.
However, there are some decisions we can’t review through our appeals process. These include:
- Decisions made by other organisations, like Birmingham City Council, the Government, Police, utility companies, or the courts.
- Legal proceedings, such as serving a Notice of Seeking Possession or starting eviction proceedings. While we may review these decisions, they can’t go through the formal appeal process. You have the right to challenge them in court.
- Decisions made more than six months ago.
- Decisions we’ve already reviewed under our appeals policy.
- Decisions made under our allocations policy, which has its own appeal process. If you’re unhappy with one of these, you may be able to seek a judicial review.
Not sure if your situation is covered? Just ask us. If we can review it, we will, and if we can’t, we’ll explain why and what your other options might be.