We value feedback because it helps us to improve the services we provide.

At The Pioneer Group we try to provide the best possible service but sometimes we don’t always get it right. If you aren’t happy with the service we’ve provided, or if you have any suggestions about how we could do things better, we want to hear from you. Likewise, if you feel there’s something we’re doing well, we’d like your feedback too.

You can contact us using the methods below are use the form at the bottom of the page to contact us directly….

Call us on 0121 748 8100.

Email us at contactus@pioneergroup.org.uk

Write to us at 11 High Street, Castle Vale, Birmingham B35 7PR.

Talk directly to your housing services officer.

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I have read and understood the privacy policy.

We’ll acknowledge your complaint within two working days. An officer will be assigned to your complaint and you will receive a full response within 10 working days.

Taking a complaint further
If you’re not happy with the response you receive, you can escalate your complaint. For more information on our complaints process, please see our ‘Complaints, compliments and suggestions’ leaflet.