As a community-led organisation we value your input as it helps us shape our services. If you need to request a service, or something isn’t quite right, please contact us using the information below. We aim to process these enquiries straight away and find that most problems get sorted as soon as you let us know about them. However, if you need to raise a matter more formally, please click on the link at the bottom of this page to view our complaints page.

We subscribe to the Housing Ombudsman Service and are committed to following the requirements of their Complaints Handling Code.

We published our assessment against the code in December 2020, and carried out a further assessment in April 2021 – see below for the details.

Call us on 0121 748 8100

Email us at contactus@pioneergroup.org.uk

Write to us at 11 High Street, Castle Vale, Birmingham B35 7PR.

View our complaints leaflet

Talk directly to your Neighbourhood Officer

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    We aim to reply to all enquiries as quickly as possible, often within one working day. However at busy times this may take up to five working days. If your enquiry is urgent please call us on 0121 748 8100.