We are sorry to hear that you want to make a complaint. We understand that sometimes things do go wrong and we want to make it easy to sort things out. We have a simple complaints procedure which aims to put things right quickly. If there is anything you don’t understand about our complaints procedure, please give us a call and we will help you.
We try to sort out problems informally as we find that is the quickest way to put things right and we don’t want to keep you waiting. If this is something we haven’t been made aware of before you might find it quicker to deal with the issue as a request for service. Click here to go to the form and we will process this for you straight away.
If you do want to continue to raise a complaint, our complaints process is summarised below.