Cookie Control Icon
The Pioneer Group Request a service or make a complaint

As a community-led organisation we value your input as it helps us shape our services. If you need to request a service, or something isn’t quite right, please contact us using the information below. We aim to process these enquiries straight away and find that most problems get sorted as soon as you let us know about them.

However, if you need to raise a matter more formally, please click on the link at the bottom of this page to view our complaints page.

For more information please read the Pioneer Complaints Policy.

Call us on 0121 748 8100

Email us at

Write to us at 11 High Street, Castle Vale, Birmingham B35 7PR.

Talk directly to your Neighbourhood Officer

    Request a serviceGeneral enquiryCommentGive a complimentComplaint


    I have read and understood the privacy policy.

    We aim to reply to all enquiries as quickly as possible, often within one working day. However at busy times this may take up to five working days. If your enquiry is urgent please call us on 0121 748 8100.